Return And Refund Policy
Thanks for purchasing our product from our website. By making the purchase from our website we imply that you have read and accept our store policy.
We create personalized cards. Due to the nature of our business, Refunds will not be provided for any purchase. If the customer notices a mistake on his/her order due to our mistake. They can contact us and as soon as they receive the package through email at regalcreds@gmail.com.
For some other circumstances, if we found a mistake happened through our end during the creation of your personalized card. In this case to complete your return, we require a photo or video proof and notify us via email/chat within 2 days of receiving the package.
NOTE: We only charge for metal frame of card and not for transfer process. Buyer has option to do self-transfer or they can send it to us and we will do the transfer process for at no cost. Transplant/chip swap procedure overall average success rate is around 95% and we recommend you to provide American Express cards other cards can only also be transfered but has lower success rates than AMEX. Same goes for magnetic strip, some cards strips won’t work even when data is transferred because they’re non-transferable and unfortunately we don’t have that much information about which cards are transferable. Chip is not provided so in case you want this card just for entertainment purpose you can request us to add dummy chip.
DISCLAIMERS: Due to sensitive nature of the chip construction some card’s chip and also stripes don’t work after transfer. So there is some possibility of chip damage occurring during the EMV Chip Swap procedure and we don’t take any responsibility or provide refunds in this case, as it depends on bank cards chip quality and its not manufactured by us, as mentioned before we only charge for metal card frame and not for the transfer process. The laboratory at Regal Creds is perfecting the procedure daily. Rest assured our laboratory techs will apply great care to the construction of your new metal credit/debit cards.
RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS
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Returns have to be sent via registered mail.
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Delivered item is defective, wrong items and faulty.
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All items have to be in their original packaging and well packed for shipping.
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A print-out of the invoice must be included.
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Any item that does not meet the conditions above will not be refunded or exchanged.
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It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).
Please do not send your purchase back to us unless we authorise you to do so. Customer should email us at regalcreds@gmail.com for return address, and to inform us of which products are returned, and the parcel tracking number and details in order for us to process it.
REFUNDS (IF APPLICABLE)
At RegalCreds, we maintain a very high level of quality assurance. As we above mentioned we doesn’t offer any refunds after the purchase. It’s important to note that due to the inherent nature of metal, general wear and tear may occur over time. As such, we do not issue refunds or replacements solely for cosmetic imperfections resulting from regular use.
However, if you receive your metal card in a damaged condition, we are committed to resolving the issue promptly. To initiate a replacement under these circumstances, we kindly request that you provide photo or video evidence clearly showing the damaged card upon opening the package within 2 days of receiving the package.
To ensure your metal card remains in optimal condition for an extended period, we recommend storing it in a suitable wallet designed to protect its surface. Additionally, avoid placing the card on rough or abrasive surfaces to prevent unnecessary scratching or damage. There might be some cases we can provide refunds to our customers if anything happened wrong by us.
ORDER CANCELLATIONS
Cancellation is not accepted after purchase. However, in exceptional cases, we may consider cancellations within a period of 6 hours from the time of purchase. If the payment was made through PayPal, a deduction of 25% will be applied to the refunded amount. Please note after this 6-hour window, no cancellations will be accepted.
It is important to be aware that delays may occur during the production of metal cards, particularly due to holidays or production issues as its normal to have when working with metal. In such instances, refunds or cancellations will not be possible. We understand that working with metal can present challenges, and if any production issues arise, we will promptly inform buyers of the situation. Dispatch date provided is always an estimate date due to customised nature of our product.
We kindly ask our customers to carefully evaluate their purchase decisions and ensure their satisfaction before completing the transaction, as cancellations cannot be accommodated after the specified timeframe.
EXCHANGES (IF APPLICABLE)
We only exchange items if they are wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at regalcreds@gmail.com with details of the product and the defect within 24hrs of receiving the package. Video/Photo proof is required of opening the package. Replacement for all orders including express will be shipped by Aramex (5-8 business days) with production time of 2-10 days depending on stock availability.
GIFTS
If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Amount will be refunded after the package is received at our office address. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
